Effective 14 August 2026
Before work begins
You may cancel for a full refund before the reviewer starts reading the submitted documents. Contact info@techvaultgrid.digital promptly and include the booking reference. Where mandatory consumer withdrawal rights apply, they remain unaffected.
Work already started
If you expressly ask us to begin during a statutory withdrawal period and then cancel after reading has started, we may retain the proportion of the fee corresponding to work completed. Once the written review has been delivered or the consultation fully provided, the completed portion is non-refundable except where the service was defective or law requires otherwise.
Eligibility and timeframe
Requests should normally be made within 14 days of payment or as soon as a delivery problem becomes known. A full or partial refund may apply where we cannot meet the confirmed scope, cancel the appointment, or fail to deliver a material part of the service and cannot reasonably correct it.
Rescheduling and no-shows
You may request one consultation change without charge by giving at least 24 hours’ notice. Later changes depend on availability and may incur a reasonable rescheduling fee disclosed first. A missed consultation without notice is treated as delivered for the reserved time, though we will consider documented emergencies fairly.
Urgent work and changed documents
An accepted urgent-reading fee covers reserved capacity and work performed; it is not refundable after that work begins. A substantially revised contract is new work rather than a free repeat of the first review. No purchased materials or deposits ordinarily apply to this document-based service.
Processing and method
Approved refunds are returned to the original payment method, normally within 7–10 business days after confirmation. Bank processing can add time outside our control. We do not issue cash refunds for electronic payments.
Exceptions and statutory rights
We assess illness, bereavement and comparable exceptional circumstances reasonably. Nothing in this policy limits remedies available under mandatory German consumer law.